Wind Tre Business

Connectivity Vouchers for firms up to 2.500€
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Connectivity Vouchers for firms up to 2.500€

OFFICE SMART

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A new way to communicate: combine this option to one of the Office-Offers to take advantage of every job opportunity!

VIRTUAL PBX
communicate, share, simplify
MULTIDEVICE
join the meeting
from any device
MOBILITY
your office with you
anytime, anywhere
INSTALLATION
directly in your office by
a specialized technician
ASSISTANCE
specialized at 1928

Why OFFICE SMART for your business?

Office Smart is the turnkey solution for managing corporate communication in and out of the office in the most efficient way. The option, based on the concept of Virtual PBX, uses an innovative solution that improves the efficiency of your Business. The Unified Communication functionalities make easier the everyday work, combining traditional telephony functions and advanced features typical of a technologically advanced environment.

APP MOBILE AND DESKTOP

Manage your calls from mobile and not.

SMART WORKING

Your working days towards the future.

UNIFIED COMMUNICATION

Many devices, a single communication.
How does it work?

OFFICE SMART

Take your office with you,
wherever you go!
ANALYZE
needs and
necessities of
your company
CHOOSE
one of the
single-line or
multi-line offer
COMBINE
the Office Smart
option that best suits
with your needs
MANAGE
in an efficient way
the communication
of your company

Decide which internal combine to the Office Smart solution

Included Services
Extra Services
STANDARD
INTERNAL
- Unlimited minutes to national landlines
- Unlimited minutes to EU, Switzerland, USA and Canada landlines
- Call transfers
- Call waiting
- Voice mail
PREMIUM
INTERNAL
Standard Internal +
- Internal multi device (smartphone, desktop and IPPhone)
- Enabling My Conference
- My Conference
POSTO OPERATORE
INTERNAL
- PBX user management
- Putting on hold
- Initiate calls to users
- Parking of incoming calls
- User status monitoring
- Ability to contact users by email
- Start conferences between multiple users
STANDARD
INTERNAL
Servizi Inclusi
- Unlimited minutes to national landlines
- Unlimited minutes to EU, Switzerland, USA and Canada landlines
- Call transfers
- Call waiting
- Voice mail
Servizi Acquistabili
PREMIUM
INTERNAL
Servizi Inclusi
Standard Internal +
- Internal multi device (smartphone, desktop and IPPhone)
- Enabling My Conference
Servizi Acquistabili
- My Conference
POSTO OPERATORE
INTERNAL
Servizi Inclusi
- PBX user management
- Putting on hold
- Initiate calls to users
- Parking of incoming calls
- User status monitoring
- Ability to contact users by email
- Start conferences between multiple users
Servizi Acquistabili
POSTO OPERATORE INTERNAL is not compatible with the Super Office One and Office Plus Special pricing plans.

COMPLETE YOUR OFFICESMART SERVICE

Multisite
Share the OfficeSmart functions in all company locations.
My Conference
Use your digital meeting room for audio/video conferences and desktop sharing with colleagues and external collaborators. All this, with a simple click.
Multiselection
Configure the automatic voice responder to manage incoming calls.
e-Fax
Send, receive and manage fax in electronic format.
Pos & Fax
Use your analogyc fax and your POS to receive payments.
Call Distributor Light
Manage the incoming calls and redirect it to your operators.

Offer Info and Details

Companies that already have a PBX or need a PBX and want to reduce costs:
No maintenance or management costs 
No need of additional space 
Same base functions of an on-premise PBX solution
New tools available that can be managed on the web
Companies with employees frequently working out of office:
To increase the efficiency of their employees
In order not to loose even one call from clients and suppliers with business opportunities
Companies with Virtual PBX services from other operators:
For a flexible and scalable solution
For a cheaper integrated offer
For a wider offer of Unified Communication services
To be available on the entire national territory
The Virtual PBX option gives you the opportunity to manage many calls simultaneously, to forward calls to specific extensions, to choose the devices that have to ring according to call type. A very important tool to manage the telephone system inside a company.
With OFFICESMART Mobile extension, the user can be reached on his fixed line even outside the office, without missing any job opportunities.

With the OFFICESMART APP, Smartphones also become PBX extensions. Mobile Extension helps you manage incoming and outgoing calls, from a fixed line or a mobile number, in all the national territory.
OFFICE SMART: Office Smart è un’opzione, fornita con un IP PBX in comodato d’uso e virtualizzato, attivabile solo in abbinamento con i Piani Tariffari Office One/Super Office One FTTC/FTTH, Office Plus/Office Plus Special ADSL/FWA/FTTC/FTTH, Office Maxi ADSL/FTTC/FTTH e Office Maxi FWA con al massimo tre chiamate contemporanee. In abbinamento ai profili Office One/Super Office One/Office Plus Special è possibile fornire una linea con caratteristiche di Interno Premium. In abbinamento al profilo Office Plus si avranno 2 linee con al massimo 8 interni con caratteristiche di Interno Standard, Premium o Posto Operatore a scelta del Cliente. In abbinamento al profilo Office Maxi si avranno da 3 a 8 linee con al massimo 32 interni con caratteristiche di Interno Standard, Premium o Posto Operatore a scelta del Cliente. Per l’Opzione Office Smart è previsto un costo di attivazione di 120 euro; al momento dell’attivazione il Cliente può scegliere se pagare i 120 euro in un’unica soluzione oppure rateizzarli in 24 rate da 5 euro ciascuna. Per l’Offerta Super Office One le suddette rate non verranno addebitate con Offerta attiva per 24 mesi, in caso di recesso anticipato verranno addebitate solamente le rate residue. Ogni sede aggiuntiva rispetto alla prima (Optional MULTISEDE) prevede un contributo di attivazione sede pari a 60 euro. Tutti i costi vengono fatturati bimestralmente e addebitati in maniera posticipata. Tutti i prezzi si intendono IVA esclusa. L’interno Standard e l’interno Posto Operatore non sono attivabili in abbinamento ai Super Office One/ Office One/Office Plus Special. L’interno Premium in abbinamento con Super Office One/Office One/Office Plus Special prevede l’utilizzo di un telefono analogico collegato alla porta dello IAD di accesso alla rete.

INTERNAL: By Internal we mean a Geographical Numbering of Fixed Network (CLI) to which can be associated a type of extension to be chosen among: Standard (IP Phone), Premium (extension with mobility and multi-device features) and Operator Station (advanced workstation for receptionists). The Premium extension can be associated with a WINDTRE BUSINESS SIM, already active or to be activated on the customer's VAT number. The Standard extension and the Premium extension have a monthly cost of 6 euros. The Operator extension has a monthly cost of 20 euros. All costs are billed bimonthly and charged in arrears. The calls generated by the individual numbers are unlimited unless the service is used contrary to the criteria of good faith and fairness, for purposes other than personal use or for the performance of massive communication activities in accordance with the provisions of the General Conditions of Contract relating to telecommunications services WINDTRE BUSINESS. The plans include unlimited calls to national landlines and mobiles and to landlines and mobiles in Area 1 (Alaska, Andorra, Austria, Belgium, Canada, Croatia, Denmark, Finland, France, Germany, Great Britain, Greece, Guernsey, Hawaii, Ireland, Isle of Man, Jersey, Luxembourg, Madeira, Netherlands, Norway, Portugal, Monaco, Spain, Sweden, Switzerland, United States of America). Voice traffic included in the plan does not include special rate calls. The functionality of Office Smart can be enriched thanks to the availability of some Optional.

MULTISEDE OPTIONALS: Shared use by multiple locations of the PBX (Private Numbering Plan, Fax Server, MULTI SELECTION/MULTI SELECTION PREMIUM functionality, Company Directory, etc.). MY CONFERENCE/MY CONFERENCE LARGE that adds Audio/Video Conferencing, Conference Rooms, Unified Communication and Collaboration features to the Premium Interior (MY CONFERENCE/MY CONFERENCE LARGE service is provided by Zoom Video Communications, Inc., with platforms installed in the USA). MULTI SELECTION/MULTI SELECTION PREMIUM (Interactive Voice Response): Automatic multiple choice voice responder to handle incoming calls by directing them to the most appropriate business function. FAX/POS: Analog ports (max 2) for the connection and use of traditional FAX and electronic payment devices (POS). EFAX: FAX Server that adds FAX functionality without the need for dedicated hardware. CALL DISTRIBUTOR LIGHT (Automatic Call Distribution) for the optimized management of incoming calls that allows each call to be handled by the most suitable group of operators. In combination with Office Plus and Office Maxi profiles, an IAD (Integrated Access Device) device is provided on loan for use; Wind Tre S.p.A., or a company delegated by it, will make an appointment with the customer for the installation of the device. It is excluded, however, the configuration of the local area network (LAN) of the Customer, as well as the configuration of Wi-Fi after the activation of the Service. It is included in the service the comodato d'uso, the maintenance of the apparatus of access IAD. It will be possible to manage numbering arcs in GNR (acquired in NP), transforming part of the numbers contained therein into individual CLIs. Any numbers that are part of the GNR and not used will remain available for future expansion at the request of the customer. Any requests for Number Portability to another operator for one or more of the numbers that are part of the GNR range will involve the transfer of the entire GNR range to the destination operator. It will also be possible to request the NP transfer of numbers originally stored on ISDN/BRI accesses with the obligation to request the transfer of the progenitor of a group of ISDN numbers (in the context of ISDN/BRI access, one of the subscriber numbers of the access is designated as the progenitor since it identifies all the numbers of a group: a maximum of 8 numbers of which the first one that includes them is called progenitor and the others secondary). The customer must be able to choose which and how many numbers that are part of the original multinumber to activate with the WINDTRE BUSINESS service. If the customer requests the total or partial transfer of these numbers to another operator, it will be possible to transfer all or some of the numbers to NP. 

EQUIPMENT: It is possible to purchase IP Phones, Dect Base Stations, Switches and Access Points on a 24-month instalment plan. The devices are shipped to the customer's premises once the line has been successfully installed. It is possible to purchase a number of IP-Phones/DECT IP Phones less than or equal to the number of subscribed fixed extensions. The equipment is offered for sale in instalments over 24 months, with payment in instalments charged directly to the bill for the fixed line service. The offer is subject to the signing of an Office Smart contract and maintenance of the same for 24 months. When activating the Office Smart offer, the customer can choose whether, in the event of withdrawal, to continue to benefit from the instalment plan or to pay the remaining amounts in a single instalment. For all clarifications and further information, consult the General Terms and Conditions on the windtrebusiness.it website. The promotions are valid while stocks last and only for new activations by 28 February 2022. Contract term 24 months.

EQUIPMENT PROMOTION: The devices are offered with a sales formula in installments over 24 months and it is expected the payment of its consideration in installments charged directly in the invoice of the service Office Smart: there may be an advance (charged in the first invoice after activation of the service), 24 monthly installments and a final installment (charged at the same time as the last monthly installment). If the customer is in compliance with the contractual term and has punctually and fully paid the installments due, he will be entitled to a credit in the invoice of an amount equal to the final installment. During the activation of the Office Smart Offer, the customer can choose, in case of withdrawal, to continue to enjoy the installment plan or to pay the remaining amounts in a lump sum. The Customer has the possibility to purchase, for each Standard/Premium Area actually activated, an IP-Phone, Dect Kit, Sound Station among the available models. The devices must be purchased at the same time as signing the Office Smart contract. The offer is subject to the signing of an Office Smart contract and the maintenance of the Office price plan chosen when signing the contract (or subscription of the Office Smart Power price plan). WINDTRE BUSINESS reserves the right to replace the model of equipment indicated, in case of exhaustion of stocks, with an equipment of equivalent value. Please refer to the contract proposal and the specific contractual attachments to know all the economic conditions and models of equipment available at the time of signing the contract. For further information on costs, please refer to the specific contract attachments.
Conditions of use of the service and traffic limitations
As provided for in the General Conditions of Contract, which can be viewed in full in the Tariff Transparency section, WINDTRE reserves the right to suspend the service, in whole or in part, in the event of improper use or that exceeds the reasonable limits of use indicated in the General Conditions themselves.
The customer will be informed, with prior notice, of any suspension by a specific communication.
Such reference limits are:

 
  • For all offerings that include Voice and SMS
1. daily outgoing traffic per voice/SIM channel not exceeding 160 minutes and/or 200 SMS/MMS;
2. monthly outgoing traffic per voice/SIM channel not exceeding 1250 minutes and/or 2000 SMS/MMS;
3. daily/monthly outgoing traffic (minutes and/or SMS/MMS) per voice/SIM channel directed to other operators not exceeding 60% of total outgoing traffic and in any case not exceeding 50% of total vs. mobile traffic;
4. outgoing daily/monthly traffic (minutes and/or SMS/MMS) per voice/SIM channel directed to a single mobile operator other than Wind Tre S.p.A., no more than 40% of total outgoing traffic and in any case no more than 30% of total mobile traffic;
5. daily/monthly outgoing traffic (minutes and/or SMS/MMS) per voice/SIM channel directed to your own network of Wind Tre S.p.A. users is no more than 80% of total outgoing traffic;
6. daily outgoing or incoming traffic aimed at self-charging more than two hours of conversation and 50 SMS or MMS; monthly roaming traffic outside the EU (voice / data / SMS) is not more than 20% of total monthly traffic;
7. daily/monthly outgoing traffic for international calls not exceeding 20% of total outgoing traffic;
8. extra-EU roaming traffic in a number of days exceeding 31 (thirty-one) out of a total period of 60 consecutive days.
 
  • For all offers that include unlimited Voice or SMS
For plans, options or promotions that include unlimited voice and SMS/MMS traffic without thresholds of minutes or SMS/MMS, parameters 1, 2, 3, 4 and 5 above do not apply and the use of the Service that complies with the following parameters is understood to be compliant (without prejudice to the absence of any automatism in the application of the precautions provided for their exceedance):
1. total daily outgoing voice or text message traffic to other operators not exceeding 60% of total outgoing voice or text message traffic;
2. the ratio of daily outgoing voice or text message traffic to other operators and incoming voice or text message traffic from other operators must not exceed 3 (three); without prejudice to the absence of any automatic mechanism for applying the precautions provided for in order to exceed this ratio.

For plans, options and/or promotions that provide for unlimited data traffic included, the use of the Service that complies with the following parameters is understood to be compliant (without prejudice to the absence of any automatic application of the precautions provided for their exceedance):
  • abnormal monthly traffic volumes at least 5 times higher than the average consumption of customers with homogeneous or similar offers;
  • data traffic volumes higher for three consecutive months than the average monthly traffic volume of customers with homogeneous or similar offers.
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