Wind Tre Business

Abroad

How can I call when I'm abroad?

Check if there is roaming coverage in the country you are travelling to and if your smartphone is compatible with the technologies of the operators of that country. Also verify the prefix you'll have to dial to call Italy from abroad. 

Make sure that the roaming service is active at the time of you leaving. The service activation depends on the plan chosen for your SIM card at the time of the subscription. 

To check it contact your company contact, or log in to the Business Clients' Area or call 1928.

If you are travelling to a UE country and have no subscription nor to a UE valid option nor to a tariff plan including the abroad options, the new conditions of the european normative will be applied. 

How to call:
dial the telephone number with the national prefix both for the local calls and international calls
Before calling a landline number, dial a 0 before the national prefix.

If you are in Paris and want to call a Paris number dial: +33 (french prefix) 01 (Paris prefix) XXXXXXXX.
If you are in Paris and want to call a number in Rome dial: +39 (italian prefix) 06 (Rome prefix) XXXXXXXX
If you are in Paris and want to call a mobile Wind number +39 32X XXX XXX

How to send or receive texts
You can send and receive texts as if you were in Italy by dialing the international formal number (for example for Italy: +39 329 1234567).

For more details you can check the Abroad section in the Support area of windtrebusiness.it website

FAQs
The answers to Frequently Asked Questions

  • ALL
  • TOP-UP AND MOBILE CREDIT
  • TELEPHONE BILL
  • SETTINGS AND SERVICES
  • ABROAD
Remaining allowance
How can I check my prepaid SIM balance and remaining allowance in Italy?
SIM top-up
How can I top up my Wind Tre SIM?
Check option Bundle
How can I check my option bundle?
Bill Payment
How do I pay a bill?
Invoice Duplicate
How do I request a copy of my invoice?
Call list
How do I request a call list?
International Roaming
How do I enable International Roaming?
Calls from Abroad
How do I talk when I'm abroad?
Navigate while Abroad
How do I navigate while abroad?
Modem installation
I received the modem, how do I make the first connection?
ADSL Configuration
How do I make the ADSL online configuration?
ADSL Disconnection
How do I disconnect the ADSL?
Remaining balance
How do I check the balance remaining on my rechargeable SIM in Italy?
SIM top-up
How can I top up my Wind Tre SIM?
Check option Bundle
How can I check my option bundle?
Invoice Payment
How do I pay an invoice?
Invoice Duplicate
How do I request an invoice duplicate?
Call List
How do I request a call list?
Modem Installation
I received the modem, how do I make the first connection?
ADSL Configuration
How do I make the ADSL online configuration?
ADSL Disconnection
How do I disconnect the ADSL?
International Roaming
How do I enable International Roaming?
Calling from Abroad
How do I talk when I am abroad?
Navigate while Abroad
How do I navigate while abroad?
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