Wind Tre Business

Abroad

How can I use the Internet when I'm Abroad?

How to use the internet:
check that the data service is available in the country you are travelling to. If you still have no connection, verify that the APN wind internet is set up correctly.
How to select a specif telephone operator: 
to select an operator different from the one your SIM card authomatically detected, use the manual line selection tool from your smartphone's menu; then choose the desired operator among those available. 
* WINDTRE informs you that the UE regulation n. 531/2012 starting from 1/7/14 allows the user enabled to the international roaming system with WINDTRE to choose, without any additional costs and only for the international roaming services in the European Economic Area, a different telephone operator, if available. 
Therefore when you are using the roaming in the UE, only for the data service, if available, you'll be able to choose and use the plans of a different operator. For more information, plands and needs, contact the Call Center of the abroad operator in charge of the data service in the foreign country. 
In order to be able to use the different operator, you have to change the APN INTERNET and replace it with EUInternet; in order to use once again the WINDTRE offers, you just switch back to APN WINDTRE.
For more details you can check the Abroad page in the Support section of the windtrebusiness.it website.

FAQs
The answers to Frequently Asked Questions

  • ALL
  • TOP-UP AND MOBILE CREDIT
  • TELEPHONE BILL
  • SETTINGS AND SERVICES
  • ABROAD
Remaining allowance
How can I check my prepaid SIM balance and remaining allowance in Italy?
SIM top-up
How can I top up my Wind Tre SIM?
Check option Bundle
How can I check my option bundle?
Bill Payment
How do I pay a bill?
Invoice Duplicate
How do I request a copy of my invoice?
Call list
How do I request a call list?
International Roaming
How do I enable International Roaming?
Calls from Abroad
How do I talk when I'm abroad?
Navigate while Abroad
How do I navigate while abroad?
Modem installation
I received the modem, how do I make the first connection?
ADSL Configuration
How do I make the ADSL online configuration?
ADSL Disconnection
How do I disconnect the ADSL?
Remaining balance
How do I check the balance remaining on my rechargeable SIM in Italy?
SIM top-up
How can I top up my Wind Tre SIM?
Check option Bundle
How can I check my option bundle?
Invoice Payment
How do I pay an invoice?
Invoice Duplicate
How do I request an invoice duplicate?
Call List
How do I request a call list?
Modem Installation
I received the modem, how do I make the first connection?
ADSL Configuration
How do I make the ADSL online configuration?
ADSL Disconnection
How do I disconnect the ADSL?
International Roaming
How do I enable International Roaming?
Calling from Abroad
How do I talk when I am abroad?
Navigate while Abroad
How do I navigate while abroad?
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