CHANGE OF TERMS AND CONDITIONS TOP MONDO OPTION FOR RECHARGEABLE LINES

As of 17 January, due to technical and management requirements, the Top Mondo option, dedicated to WINDTRE Business prepaid lines, will be modified, excluding certain countries from the list of those from and to which it can be used. The number of minutes, Giga and SMS included will remain unchanged, but usage to and from Albania, Algeria, Bosnia Herzegovina, Morocco and Serbia will no longer be included in the option.

All WINDTRE customers affected by the change will be notified via SMS by 17 December 2022. Details of the contents of the offer can be found at the following link https://windtrebusiness.it/en/small-medium-business/mobile/prepaid-plans/options-from-abroad
RIGHT OF WITHDRAWAL

The Customer who does not intend to accept the changes indicated, pursuant to art. 70, paragraph 4 of the Electronic Communications Code, replaced by article 98 septies-decies, paragraph 5 of Legislative Decree 207/2021, has the right to exercise withdrawal from the Top Mondo option, at no cost, by notifying WINDTRE by 17 February 2022. The reason for withdrawal must indicate: "Change in contractual conditions". The communication may be made through one of the following channels:
  • registered letter A/R to the following address: Wind Tre S.p.A. Customer Service 1928 Casella Postale n. 14155 Ufficio Postale Milano 65 - 20152 Milano
  • PEC to the address: CustomerCareWindTreBusiness@pec.windtre.it
  • Customer Service 1928
  • By connecting to the following link https://selfcare.windtrebusiness.it

For further information on the contractual variation illustrated above and on how to exercise the right of withdrawal, you can call Customer Service 1928 or your usual contact person free of charge.
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