Contract termination
If you wish to withdraw from the contract, first check the duration of the contract on the General Terms and Conditions you have signed. As a rule, the duration of the contract is 24 (twenty-four) months from its conclusion. Thereafter, where possible, it is tacitly renewed from year to year, unless notice of cancellation is given by PEC or registered letter with return receipt, at least 30 (thirty) days prior to its expiry. The duration shall be calculated individually for each Access/SIM Card.
You may in any case withdraw from the contract at any time, by notifying WINDTRE BUSINESS by means of a PEC or registered letter with advice of receipt; withdrawal shall take effect thirty days from the date of receipt of the relative communication.
If you withdraw prematurely from the fixed network contract, you are required to pay a fee for deactivation, as partial reimbursement of the costs incurred by Wind Tre S.p.A.; the cost of this fee is indicated in the "Attachments" of the signed Contract. Wind Tre S.p.A. has the right to subordinate the granting of discounts and/or promotions on the amounts due by you for the various services offered, to the maintenance of the contract, for a specific duration established on the basis of the promotional offer. In this case, if you withdraw before the expiry of the minimum duration provided for by the individual promotional offers, you will be required to pay an amount corresponding to the discounts or the value of the promotion from which you have benefited, in accordance with the provisions of the "Annexes" to the signed Contract.
In the event of cancellation of the fixed network offer prior to the expiry of the contract, you are in any case required to pay the residual amount due for the product or equipment that you may have purchased, as set out in the relevant contract. Payment will be made in accordance with the terms you expressed when you signed the contract, or modified at a later date, by debiting all the remaining instalments due in a single instalment, including the final instalment, if any, or by maintaining the instalment payment until the natural expiry date.
Finally, if you have contracted Advanced Technical Assistance, this service has a duration of 24 months, starting from the date of its completion, and is automatically terminated at the end of this term. You may withdraw at any time by means of a written request to be sent by PEC or registered letter with acknowledgement of receipt. If you terminate the Subscription Contract for mobile telephony services or the Contract for rechargeable SIM cards and/or the Contract for the purchase of products/equipment in instalments, the Contract for Advanced Technical Support services will also be automatically terminated. In the case of partial termination of the Subscription Contract or for rechargeable SIM cards and/or the Contract for the purchase in instalments of products/equipment, you must notify Wind Tre S.p.A, by PEC or registered letter with return receipt, on which terminals you intend to discontinue the Advanced Technical Assistance Service, indicating the appropriate IMEI codes; if you do not do so, Wind Tre S.p.A. reserves the right to continue to provide the Advanced Technical Assistance Service on the various terminals and, consequently, you will be required to pay the relevant Advanced Technical Assistance fee.
All notices of withdrawal must be signed by the Legal Representative/Delegate, or by the Official Receiver and/or the Liquidator, and addressed to:
For your greater protection and exact identification, any request for termination must be accompanied by a copy of a valid identity document of the applicant and signatory.
We remind you that in all cases of termination of the Contract, unless you give up your right, you may exercise your right to transfer the number(s) terminated following termination of the contract to another operator within and no later than 60 (sixty) days from the date of termination.
You may in any case withdraw from the contract at any time, by notifying WINDTRE BUSINESS by means of a PEC or registered letter with advice of receipt; withdrawal shall take effect thirty days from the date of receipt of the relative communication.
If you withdraw prematurely from the fixed network contract, you are required to pay a fee for deactivation, as partial reimbursement of the costs incurred by Wind Tre S.p.A.; the cost of this fee is indicated in the "Attachments" of the signed Contract. Wind Tre S.p.A. has the right to subordinate the granting of discounts and/or promotions on the amounts due by you for the various services offered, to the maintenance of the contract, for a specific duration established on the basis of the promotional offer. In this case, if you withdraw before the expiry of the minimum duration provided for by the individual promotional offers, you will be required to pay an amount corresponding to the discounts or the value of the promotion from which you have benefited, in accordance with the provisions of the "Annexes" to the signed Contract.
In the event of cancellation of the fixed network offer prior to the expiry of the contract, you are in any case required to pay the residual amount due for the product or equipment that you may have purchased, as set out in the relevant contract. Payment will be made in accordance with the terms you expressed when you signed the contract, or modified at a later date, by debiting all the remaining instalments due in a single instalment, including the final instalment, if any, or by maintaining the instalment payment until the natural expiry date.
Finally, if you have contracted Advanced Technical Assistance, this service has a duration of 24 months, starting from the date of its completion, and is automatically terminated at the end of this term. You may withdraw at any time by means of a written request to be sent by PEC or registered letter with acknowledgement of receipt. If you terminate the Subscription Contract for mobile telephony services or the Contract for rechargeable SIM cards and/or the Contract for the purchase of products/equipment in instalments, the Contract for Advanced Technical Support services will also be automatically terminated. In the case of partial termination of the Subscription Contract or for rechargeable SIM cards and/or the Contract for the purchase in instalments of products/equipment, you must notify Wind Tre S.p.A, by PEC or registered letter with return receipt, on which terminals you intend to discontinue the Advanced Technical Assistance Service, indicating the appropriate IMEI codes; if you do not do so, Wind Tre S.p.A. reserves the right to continue to provide the Advanced Technical Assistance Service on the various terminals and, consequently, you will be required to pay the relevant Advanced Technical Assistance fee.
All notices of withdrawal must be signed by the Legal Representative/Delegate, or by the Official Receiver and/or the Liquidator, and addressed to:
- by certified electronic mail to the e-mail address:
- or, registered letter:
For your greater protection and exact identification, any request for termination must be accompanied by a copy of a valid identity document of the applicant and signatory.
We remind you that in all cases of termination of the Contract, unless you give up your right, you may exercise your right to transfer the number(s) terminated following termination of the contract to another operator within and no later than 60 (sixty) days from the date of termination.
